The air filter has a sharp rim at the bottom and it sliced my daughters toes open on both feet when she was playing and ran into is and her feet hit the bottom. Called them left messages several times and no.answer or reply. The vaccum is not working at this time it has no suction at all smelled like the motor burnt up in it. Paying over 4000 dollars for this crap im not happy with the service at all or paying for something I cant use.