15 Dec, 2020 → by ClaimboUser333359
Aids not working no help from Phonak
1
In May 2019 I purchased a pair of hearing aids at over 3000, Euros they worked well for 9 months then started to fail. I was living in France at the time and made sure any warranty/repairs was covered for Europe I was told no problem. When they stoped working I contacted Phonak U.K. although very polite they would not deal direct and advised my to go to Boots or Spec-savers I tried, they would not help they said take them back to the place I purchased them, I explained due to illness I had returned to the uk and for me to travel is now impossible also to to travel restrictions re coroner viruses that is unreasonable, I have spent hours trying to find a Audiologist on the Internet who I can go to they all say the same take them back to France, they refuse to send them back to Phonak who are the only people who can replace the rechargeable batterys/repairs or we can sell you new ones, nobody I can find will help repairing Phonak hearing aids. I am so annoyed that I wasted 3000+euros that I can ill afford. So be warned do not buy from this manufacturer. User's recommendation: Do not buy very poor customer service.