23 Sep, 2019 → by ClaimboUser434557
Agreements without notifying customer
1
I initially book with cruise-only under the agreement that they will pay the first 500 deposit I paid the deposit back by September 16th however when I went to transfer my reservation to Royal Caribbean they tell me I still owe them 250 because of an agent error who sent the last 250 I paid to Royal Caribbean so I would have to owe them another 250 in order to get it transferred. And then they were going to take another 250 out of my account the very next day although it was not my fault I paid them. They had nothing to say but I understand. I ended up canceling my reservations and taking a $100 loss because it's there mistake. I do not recommend anyone deal with them I think they're running a scam. To make sure you stay with them