19 Sep, 2018 → by ClaimboUser648280
Aggrevated customer
1
I purchased a thermador fridge, stove, in wall coffee maker, range hood and dishwasher. The fridge won’t make ice and the dishwasher has broken down twice. The repair guy the first time took 10 days to come and then blamed the installer and then said my waTer temp wasn’t hot enough. He charged me $135 for the visit because it wasn’t ‘broken’. Now 2 months later same problem and they want me to wait another 10 days becfore they will come and look at it. When I complained they said ‘want me to cancel the appointment then!’!!!!!! They don’t care about customer satisfaction or service!!! I paid over $30,000 for these appliances last sept (just one year ago)! I will never buy a thermador again!!! Horrible experience