1 Jan, 2018 → by ClaimboUser437115
aggressive/frightening behavior and poor customer service

2

I went to the Uhaul location at This is the absolute worst customer service I have EVER had. The gentleman by the name of Curtis was so unprofessional and his demeanor was actually very threatening. He was so angry his face was beat red as he jumped up out of his chair and proceeded to yell at me. His aggressive demeanor really startled me and my daughter who was right outside the office. She said it scared her because it sounded as if he was going to put his hands on me. I have to say I was very fearful to say the least. The issue was that my driver's license had recently had expired, however, I had already renewed online. It takes 7-10 days to receive in the mail. He was refusing to rent to me because I didn't have the replacement license. I asked him if he would mind printing out a copy of the message from the DMV that states it validates I have a current license until the actual replacement arrives in the mail. He had a major attitude and kept yelling at me stating that the email would not work and I would be arrested if I got pulled over. I explained to him the email even states otherwise as long as I have the printed copy on me which I had asked him if he would mind printing it if I emailed it to him. Overall very unprofessional on his part. If he didn't want to rent to me all he had to do was say that and I would have just left. There was no need for such unprofessional, aggressive and down right frightening behavior. I am a military Veteran of 24 years and have moved too many times to even count and have always used uhaul. This man's behavior simply gives uhaul a bad name and like nothing I have ever experienced before.
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