Below is part of the original email sent on the 3/3/2020. With the lockdown there would not have been a point in any body coming out to repair, I was called a few times and received an email regarding a call. I returned a call last week to be told that they didn't know who called and it could have been the manufacturer's, yet the number left on the answer machine is the number I called (scs), I received a letter today off the manufacturer's to which I emailed SCS regarding the letter, then I received a phone call about the email complaining about the charge I would incur, I then explained that I had insurance which was brought up last year but I was never advised to make a claim until today. The part I don't understand is why wasn't I ever advised to make a claim with the insurance and why did SCS try to organise a visit especially with the time frame this has taken. Hi we purchased two sofas from yourselves about fourteen months ago, we have just noticed the on the three seater sofa that the material has started thread from a areas that would not be generally touched, please see photos attached. Our order number was SCS order confirmation S7777-3781642. Generally we have throws over the sofas to assist with protecting them. We do have cover for the sofas but wouldn't this be a fault.