7 Oct, 2020 → by ClaimboUser576778
After sale complaint
2
I bought leather bracelets with metal less than a year ago, but unfortunately the metal was rust and the leather was damaged, it was sent to the store in Dubai, the Dubai Mall branch, at first the employee refused to receive it, then he received it and called me today and told me that only the metal will be changed, and this Unacceptable by a well-known brand such as Prada, the bracelet is supposed to be completely repaired based on the warranty, and also a product of a well-known brand at a high price, it must not be damaged by ease and daily use, and if it happens, it must be repaired based on the warranty on the product, Please follow up the complaint and solve the problem as soon as possible, thanks Note: Invoice and Product Number are registered to abraralselmy@***.com