More than being aggrevating in so many ways, here what they want from me! You have received a message from the Amazon Seller - Aosom Canada Hello, We are sorry to hear that you were injured while using our product. Can you kindly elaborate how the injury occurred in details. Please provide us with some images to support your claim. This will help our quality control department to do a full analysis on this issue, the root cause, and how to prevent this from happening again. Once again we apologize for the inconvenience and appreciate your patience in this matter. Aruntha. S Aosom Canada Did this solve your problem? YesNo Report suspicious activity Copyright 2019 Amazon, Inc, or its affiliates. All rights reserved. Amazon.com, 410 Terry Avenue North, Seattle, WA 98109-**** For Your Information: To help protect the trust and safety of our marketplace, and to help arbitrate potential disputes, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted. We want you to buy with confidence anytime you purchase products on Amazon.com. Learn more about Safe Online Shopping and our safe buying guarantee. [commMgrTok:A0649****R3ZXBCAQJUQV]