I have been proactive in efforts for re-entry of online classes on 8/15/17 with UoP. My advisor took leave due to a family emergency; this was learned when I hadn't heard from her so sent an email requesting an update. An auto-reply came back to me stating she was out and if i was anticipating a 8/15/17 enrollment start date, she would not be back in time to achieve this and I should call a number. I did that. Another advisor entered my paperwork and said I would be hearing back from them. Four days passed so I called again. This time my original advisor was back in the office and took my call. She said they needed my high school information. Now remind you, I have been enrolled at UoP previously with all documents submitted and cleared. This advisor said I could not start because they needed the paperwork again. NO ONE EVER WAS ASSIGNED TO MY CASE DURING HER LEAVE. NO ONE EVER CALLED ME AFTER THE PAPERWORK WAS ENTERED. NO ONE DID ANYTHING TO ASSIST ME IN THIS ENROLLMENT! UoP proved a lackadaisical process and procedure in a time when a UoP employee was unable to complete their duties for any given reason or absence. My goals have been severed and put on hold due to an absence of procedure in such situations, and allowing a student to shoulder the burden due to their lack of planning. I am so disappointed and do not wish to LEARN from such an institution!