I have had several "issues" with this dealership and all do not compare to the end result. Let me first start off by telling you that I purchased not one, but two vehicles from them. I also traded in two vehicles that were not on their used car lot for more then a month, meaning my trade ins were of quality and they knew it! My first encounter was a result of me taking the vehicles in for their third or forth oil change. After getting into the vehicle I was appalled, the radio was cracked to a station I do not listen to and the seat was reclined so much so, I felt like I had fallen. Okay, I get that you have porters that may not care, but after driving home, I noticed the oil light was still on. I mean really? This is a Dodge dealership and should know their vehicles inside and out, not to mention I paid for an oil change that cost more then the norm. Should this be something one should expect? Needless to say, I discontinued taking my vehicles to them for servicing. My second encounter was when I took my vehicle in for a car wash. You may not know, but they promote free car washes for life of the vehicles. I went into the service department and asked to get my vehicle washed. The older porter looked at me and said, "Really?" and just looked at the other porter and began to laugh. Mind you, I had my two small children in the vehicle and my wife as they needed to exit the vehicle so they could wash it. I looked at this guy with discuss and just told him to forget it and proceeded into the dealership to discuss my encounter with a manager. To my dismay, I was not allowed to speak to one so I left. I elected to write a letter to the manager expressing my concerns and to pretty much tell them they have lost a customer with me. Well here is were the story gets interesting. After posting a review of the dealership on a forum, the sales manager got wind of my comments and reached out to me explaining that he had not received my letter and that he typically reacts to these situations as he cares. This was all sent to me via email communication and he had the sales person contact me to discuss further and that he had never received my letter. Feeling like this may be something I would be able to resolve, My wife and I went to the dealership to speak in person. We walked around the lot and looked at a couple vehicles and noticed someone was leaning up against my car. When we approached them, they did not move. And wouldn't you know it, it was an employee of the dealership! I mean come on, this dealership is a joke right, well guess what, it gets better. I noticed my post had been removed on the forum, so I put it back on and not even a minute later the dealership calls me explained their side and I quote, "got your message, are we goin to be doing this again." Can you believe it! They reported my post. A person that is being honest and telling others out there of their story. Who does that? Do you mean to tell me that all they are interested in is how they look on the internet? Interestingly enough I did do some web surfing and found all the reviews on the dealership was nothing by kind words...Go figure!