I purchased adidas shoes worth $160 that failed during the warranty period. It literally fell apart and so I sent the shoe back with pictures and receipt to adidas. They awarded me with an adidas virtual gift card with $160. Great! So, I thought... I went to a local adidas store to redeem the virtual gift card (which doesn't expire) a few months after the card was issued. BTW, the virtual giftcard was issued via email from ( csgiftcards ). The cashier said that the gift card was redeemed already. No one has access to my email and I have never redeemed it. So, I call adidas customer service who said they will issue me one. I wait and nothing. I call back and they told me they will issue one. I wait and nothing. I call back a third time and now they say that based on their terms of agreement of their gift card usage that if the card was redeemed, even if it was stolen or via other reasons, they will not issue a replacement. From my perspective, I received a gift card that has no value. Thus, I'm out of $160 from adidas.