I have worked privately for a family as a caregiver in the evenings, and some days, for about three years now. They use this agency, Addus in Wheaton, IL, during the daytime on weekdays. From what I have seen and heard from this family, they are TERRIBLE! If anything varies from the norm, (regular caregiver calls off or recently has had surgery) they won’t return the family’s calls for a replacement. They even told the gentleman’s wife they didn’t have time to deal with them! Are you kidding me? This family has used this agency over the last four years and this is how they get treated? One caregiver showed up over an hour late!! A few times they have told them someone will come and no one shows! Luckily, they ask me to go over to show these people what to do and I end up staying, otherwise this poor man would end up staying in bed, alone, no ability to use the restroom, no food, etc ALL DAY! This is the most unprofessional, nastiest treatment I’ve ever seen!! Now, they’re telling them that their caregivers cannot use a gait belt. What exactly do they do as a healthcare agency? They have the last four years AND two of their caregivers that I’ve personally asked about this so-called policy have stated they know nothing about it. ‍️ IMHO, they shouldn’t be in business to treat their clients like dirt! After all, their clients are the reason they even have jobs to begin with! Sad!