On October 21st I ordered a dressing gown online using a gift card with the value of £25, I paid the postage or so I thought by adding my bank account details. I have been charged the full £28.99 from my account and the £25 has not been taken from the total cost. This is a complete inconvenience, I have spent 14 minutes on hold waiting for someone from customer services to even answer the phone. To say I am angry is an understatement. I will never use this shoddy company ever again.