7 Feb, 2019 → by ClaimboUser875984
Ackerman Lacks Integrity and Is the Problem, not the Solution

1

Last year, I lost my husband. I am 70 years old, and have suffered a broken neck, fought breast cancer, and have scoliosis, and severe arthritis in my hip, back and knees, which means I cannot ambulate well up and down the stairs of my 2-story home. After Charles died, I lost half of my monthly income. My sister volunteered to pay for a security in my home. After speaking to a rep at Ackerman, I was promised a $99 down payment, and a monthly billing of $49 per month for 1 year. When the salesman arrived, he took advantage of my depressive and sorrowful state and insisted that the terms of the contract be 5 years. He now wanted a payment of $160, and a monthly amount of $61. They took their time in sending a technician to my home several days later. The technician kept running in and out, and despite my asking him not to leave the kitchen door open because rodents would come in from outside, he did and a mice came into my house. It took me weeks to catch the mice. The system included 3 cameras, and a skybell door lock system. None of these items worked and I quickly called Ackerman back to apprise them of this. They have sent several technicians out to my house and none of them have properly fixed the system where it works efficiently. I cannot see my truck in the driveway at night. Clouds cover the truck and skybell does not work at all. I have been trying the entire year to cancel this contract. My doctor said I had a stroke, worrying about my husband and should not be stressing. Now Ackerman wants me to pay several hundred dollars to bring the account current, or pay them $3000 to cancel the contract. I have advised them I cannot afford this. I alluded to a manager telling me that he was putting in a new system and would reduce the price from $61 to $41 per month. Now, the company refuses to bulge from the original contract, pretends this was never told me, and wants to send me to collections and ruin my credit. Can anyone help me please? You can reach me at f*********@att.net or call me at 478-997-8991. God bless you.
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