As I'm holding on the phone (45 mins) at this point with Xeljanz representation and Accredo, I feel compelled to file another complaint against Accredo for what can only be described as the worst company I have ever had to deal with. Xeljanz implemented a Copay Prepaid Mastercard Program in January this year for patients formally on the "copay assistance program". Accredo seems to not have any knowledge of this new process. For the last two months, I've spend several hours trying to get billing issues resolved as a result. This added level of stress trying to get in contact with someone who has a basic level of understanding is unacceptable. What needs to happen: Accredo needs to delete all reference to the "copay assistance program (old program) Accredo needs to apply my new MASTERCARD PREPAID COPAY PROGRAM (CREDIT CARD NUMBER IS ON FILE) to all Rx orders. Accredo need to train their staff on the new process.