19 Oct, 2019 → by ClaimboUser998790
account security breach

2

On Wednesday afternoon October 16 I learned that my cell number was "ported out" to Rogers Wireless. This was not initiated or authorized by me. So either someone was able to call Bell with enough information to illegally access my account or a Rogers Wireless agent illegally ported out my number without authorization. The further consequence of this is that whoever did this was also able to access my bank account likely through a password recovery process (that has since been revised and change) and started transferring thousands of dollars from my various accounts to MasterCard's and Visa's that were not mine! I have contacted Bell twice to try to recover my cell number. I have been without cell service since Wednesday Oct 16. I've given an alternative email and cell numbers in which to contact me and still days later this has not yet been resolved. I have been a loyal Bell customer for many years and I have never been more angry at the level of violation this situation has brought. How do these security breeches happen? How can I continue to trust Bell with my business?! What will be done to resolve this quickly??
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