3/6/2020 I have been trying since 6am to pay my electric bill. I have a copy of last month's bill in my hand. When I call the number provided on the back of the bill - I am told that I have not entered my account number correctly, even though I used the account number on my bill. The account number on my bill is 10 numbers long. the problem is that the telephone payment systems requires an 11th number that is not on my bill. I spoke with a customer service manager who said account numbers changed in Feb 2020 and were emailed to customers in Jan 2020. I disagree. I've had problems with this darn 11th number in my account number since we switched to Stream in Dec 2018. I had trouble THEN setting up an online account because I didn't have the 11th number of the account number. The 11th number is not on the bill, it's never been on the bill since we switched in 2018. Stream requires this 11th number but it's not on the bill. Why isn't the 11th number on the bill if you require it for everything?