Accommodation not as advertised

/ 52 reviews

15 Jan, 2022 → by Louise

Arrived at B and B with elderly mom. Her room up steep stairs… she is 80. Bathroom across hall …not en suite. Other room was a converted garage with open access to kitchen…not safe. Left the premises. Asked booking .com to assist with refund. No care at all. Lost out money. Booking.com took no responsibility. Very sad. Take the money but don’t care about customer satisfaction P

Travel and Vacations

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Booking.com - Other Reviews

》 Did not price guarantee

》 Reservation never submitted after being paid for

》 Double charged money refund

》 Incorrect information on website

》 Providing false information about a hotel

》 Cancellation fees and charging my card for the complete stay

》 Reservations Customer Servic

》 Cancelled booking but credit card still charged by the property

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