I had booked a 5 person apartment in London over the weekend of 28 -30 Aug of this year, upon paying the cost for the flat, I was sent an email with contact details for the person who managed the flat. I rang the management to enquire an early check in or even to drop off our bags. Here I was informed that this flat was closed and it had been for nearly a year, his words were " its a ghost listing, that hasn't been taken down". I have contacted Lastminute.com on 3 occasions, 1st September, 9th September 21st September . On my most recent communication with them, 3 weeks later they are unable to give me a date or timeframe of which this will be sorted by. The woman over the line kept was rude, throughout the conversation she would repeat" it will be sorted" " they are looking into it " while continuously raising her voice over the phone and growling at each point I spoke unprofessionally. It is difficult to keep a paper trail as lastminute.com does not operate an email to contact customer services I paid for a service that didn't exist and therefore could not be provided and would simply like my money back in a refun