Their phone system is a nightmare. Prompts are virtually buried under a tidal wave of information that doesn't pertain to what I needed. The automated system is deaf or simply unwilling lol to "hear" the date I needed to report. Used the phone's keypads=NOPE, no luck. Tried to use their website, which is a real joke. No luck either. No way to reach them via email or chat, only call during "business hours, " which is rich as they only give you a 48 hour window to report what you need. Super unhappy with them. Also, their leave approval is quite impersonal. They only approved 6 months so far for a CLOSE family member with CANCER, whose treatment will take 24 months according to the oncologist. Very, very poor service. Very indifferent and very badly put together 1-800 service and webpage. Not at all happy with having to deal with them.