consumer cellular agent Joseph C will not help me get access to my account by changing my password which i have long forgotten over the years i gave him other info requested then he wanted to have me fax my drives lic. then it would take three or more days to verify my account this total stupid and aggravating asking so much info over kill esp. when i gave him all the right acct info i need help with a problem with my phone a simple battery is what i need and making jump thru hoops is totally aggravating esp when i proved we have an account. i will cancel my account when i find another cell provider and i strongly suggest that people not use consumer cellular and i will tell everyone i know not to use consumer cellular for there provider