17 Sep, 2019 → by ClaimboUser980735
access a ride
1
My name is ganeshi i'm 23 years ago old i'm currently enrolled at mercy college in harlem, i've been costumer of access a ride for over 4 years now the service that they provide is subpar, most drivers/dispatchers are unprofessional and rude. Today however, I had a pickup time scheduled for 7:15am from 2013 new england thruway going to 313 west 125th in Harlem. with carrier CBT vehicle number 5284 i was outside from 6:45am till my scheduled pickup time mentioned above. while i'm waiting i notice a vehicle on the next block which happened to be the bus also mentioned above was parked on a block that was inaccessible for me so i proceeded to flag it down while also calling dispatch to have the vehicle move up while being left on hold for over 10 minutes by dispatch i continue to flag down the driver because he/she decided to park a block from my address. after being held on hold and continuously flagging down the driver he/she decides to pull off and the dispatcher (chris) proceeds to tell me that the driver called out my name and called my phone which is a complete lie and so as a result i was put as a no show. because of this issue i was unable to make it to school on time