I placed a call on May 3, 2018 to have the airconditioning looked at due to it not cooling the upstairs of my house. They send one company 10 days later - he changes out a part. AC works for 5 days and goes back to not cooling the upstairs. I call HWA again and ask to have the same contractor come back because the problem is not resolved. Make appointment again another 10 days for the contractor to show up. He never shows up and when I call to find out where he is...I'm told by contractor that he is sick in bed and won't know when he can get out to fix the AC! I call HWA again and ask to send somebody else out. Week later another contractor shows up and checks the Freon meter, says the meter is bad and they will have to order the part. I'm still waiting for the part to be authorized and the contractor to come back. It is now June 25, 2018! I've been calling every other day to find out what the status is and I keep getting the same script from the customer service reps...I have paid $600 for the warranty and now $100 service call to the first contractor and another $100 to the second contractor who still cannot fix the problem. This is just absurd.