Was at Sam Ash @ Lyndhurst, Ohio talking to a salesman who was very nice. I was planning to get a Boss Katana - 100 and the foot controller. I left the store and thought to look online if it’s cheaper. Low and behold, Sam Ash texted me to get a discount on my next purchase. I called that same day and was informed that I can get both amp and foot pedal both with 36 months free financing and 15% off. I then decided to add a product to save more which is a Roland electronic cy-8 cymbal. I couldn’t buy it online since I have something to trade and cash to use so I went to the store. Close to the end of purchasing them they told me I won’t get 15%. They told me to still purchase it and come back the next day to verify from the online rep that I could get 15% off in which they would honor it if it was verified. The supervisor online told me that he had to look back into the recordings if that conversation was valid. A solution came about though that I could use a coupon code that I got from Sam Ash text “MARCHBAND” that gave me more discount in my cart. Brought it up to the store and the manager (Graham) does not want to accept the merchandise return and he told me that it won’t count for the 36 months financing in which I called the next day and the salesman (Alex) informed me that it would have if the manager cared to looked. I guess in my mind, I don’t think they appreciate customers using any discount “code” given by them for us to use. I was told that I would get a call back in 5 minutes 3 times and never received a call. I called the salesperson on his direct line with my cell and never answered any of my calls and called using my work phone and answered it right away (fishy). He then told me that he can’t do anything with it anymore and to call a different customer service #. He sent me to the complaint department which the owners and higher management would handle. One last thing which I think is very interesting. I logged in my online account and the password was changed and I couldn’t log back in to my cart. I did took a screenshot of all of them before that happened. I can’t believe the quality of customer service we get nowadays. I’m sure I’m not the best customer in the world just buying whatever’s out there but I just want to use the deals and promos they have to offer.