First of all, there's no live chat, and calls take forever. Apparently the Wilson US website CS number brings you to an office in Barcelona, Spain. Customer service rep is very rude, assuming things and interrupts even before I finish explaining the situation and puts the blame on me and avoids giving any answers. Then it hung up on me five minutes into the call. They cannot even tell you your current order status or the ETA. Absolute trash and rude CS. Never ordering from them again. If you insist on buying Wilson products, go through third party sellers instead. Garbage customer service over the few days I have dealt with. User's recommendation: If you insist on buying Wilson products, go through third party sellers instead. Garbage customer service.