Rise Broadband failed to provide service as agreed to in our contract, therefore we canceled service before the contract term was completed. We called several times, had technicians visit our home who told us the problem was overloaded antennas at the broadcast site. A letter was sent to Rise Broadband on 01/27/2019 explaining our decision and reasons to cancel their service. To date, we have not received any response from Rise Broadband regarding our letter. Today, we received a notice from a collection agency and our Trans Union FICO score dropped from 825 to 749. We have made every effort to resolve this dispute, but Rise has chosen to employ a credit collection agency, instead.