Absolutely Rude and incompetent. I have dropped off my Mercedes C63 AMG after it got rear-ended back in December. Sounds like an easy issue and should have been taken care of right away. But no... After several issues, threats and unfriendly discussions with Ernie (Manager of Auto Nation) I have finally no other option than using social media to warn about their unfair practices. They have not even provided me with a Loaner for the duration of the work. I have had several discussions about getting a rental car and they ignored phone calls and email attempts. After 7 months, I have had rental car fees for several thousand dollars. And again, Ernie and Mercedes-Benz of Sarasota just ignored the fact. The car was purchased at Auto Nation back in December for over $85,000 and now you get treated like an absolute enemy. I have consulted an attorney now and informed Mercedes Benz USA to take a look in this case. You guys will get what you deserve!