7 Jan, 2019 → by ClaimboUser689556
Absolute Joke of a “Business”

1

If you’re looking for mediocre work, terrible communication, a boat load of excuses, and missed deadlines, then you should definitely order from here! Here’s the story of my experience! I found Jessie online and contacted her. She was very responsive, very nice, and very prompt (that day only). I placed my order on November 5, 2018 and have in writing that the ornament would be done and delivered by Christmas. She wasted no time making an invoice and demanding the money before production started. So 6 weeks go by, it’s now the Monday before Christmas (6 weeks after my order was placed) and I had no update, so I emailed. No response. I emailed again on Tuesday, no response. Finally on Wednesday I emailed one last time threatening to contact the Better Business Bureau if I got no response, and shockingly, she responded immediately. Beating around the bush and making up excuses of a miscarriage (clearly an excuse because if this was true, who would tell a complete stranger such personal information?) She also made it a point to say “My ornanments take 6-8 weeks to produce, as stated on my website, your order was placed November 5th” even though the original email promised a Christmas delivery. So it was at that point I realized I definitely wasn’t getting my ornament by Christmas. So I asked for a picture of the ornament as it stood at that time so I can have some proof that it’s actually being made. No response. Finally, on December 20th I received an email that a shipping label had been created. I checked it every day until New Year’s Eve and the tracking information hadn’t been updated (it still said “preparing for shipping” in God knows where Oklahoma). So on New Year’s Eve I emailed AGAIN, this one, not so nice asking where the heck my order was. She responded with some nonsense about how she dropped it off weeks ago and the post office was holding it (that’s not the way it works, you don’t drop a package and the post office just decides “ehhhh I’m gonna hold on to this for 2 weeks and then ship it”, so clearly she never took it to the post office). So FINALLY on January 5th, 2019 it arrived, 2 weeks AFTER our original agreed upon date. And to make it worse, the cake was mediocre at best, and missing many details which I had SPECIFICALLY pointed out to her on the original email and she said those details would be no problem to reproduce. I didn’t even bother emailing and voicing my opinion to her about her unprofessionalism, because there’s no chance I’d get a response. So good luck. If you order from here today, maybe you’ll get it by this Christmas!
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