1 Jan, 2018 → by ClaimboUser110120
abismal service and issue resolution
*SOLVED

2

Direct energy is possibly the worst company we have ever dealt with. We had an issue with one of their water tanks and it has taken literally months to resolve it. We have been told so many different answers and then threatened with huge payments for a water heater we do not rent or own. Every other time we call they say it is resolved and then we receive a threatening phone call telling us that we have to pay or else. This is has been going on for 8 -10 months and still we are no better off than we were originally. It's appalling that a company can operate like that this day in age. They should be shut down. Do not deal with them on any level.
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