On 7/12/18 we attempted to get assistance in Pearl City when my daughter's car would not start. We thought it was the battery and requested a jump start. The provider here in Honolulu, Hawaii is Pop-A-Lock who can only jump start the car. Pop-A-Lock service personnel drive a compact car and do not provide services such as battery replacement for a fee (as does AAA) nor are they able to tow the car. For unknown reasons, the service request was cancelled and my daughter texted back to advise service was still needed. One hour later, still waiting and a followup call the service person claimed they called 4 times, circled the area and left for another call close by but would return after completing that call. An 90 minutes later, the service person calls and claims since he was not able to contact her, the call was marked cancelled and he would not be able to come until he received a new call. He indicated he left to respond to another call in Haleiwa (north shore, 40 minutes away) and now stuck in Lanikai traffic (other side of the island) and did not know when he would be able to come. AARP Roadside service was called again. The operator said she could put up a call but could not request a provider but it would be handled by whoever responded to the call first. Almost two hours later, message rec'd from Pop-A-Lock sent a message saying service person to arrive. My daughter attempted to contact Pop-A-Lock directly, calling 5 times, but the phone was busy and there was no option to leave a message. In the end, a friend had to be called to pick up a new battery and replaced it. AARP Roadside Service is WORTHLESS!!! DO NOT GET IT!!!! Below are my daughter's notes on the specifics: Thursday, July 12, 2018 At 4:39 PM, I called AARP Roadside Service to report that my car battery was dead and to request assistance. After waiting on hold for about 10 minutes, I spoke to a representative who asked for my location and a description of my car, and said that she would send a service provider to help me. I received a status update via text message from AARP at 4:59 PM that said they have confirmed with Pop-a-Lock of Honolulu and that they should arrive between 5:56 PM – 6:11 PM. At 5:19 PM, I received another text message from AARP that said they received a service cancellation, and to text “service” if I still needed assistance. I had not cancelled, so I texted “service.” At 5:30 PM, I received a call from AARP asking about the cancellation, and I explained that I had not cancelled the service call. She said she would contact the service provider and call me back. At 5:45 PM, the AARP representative called back and said the service provider had sent someone out to my location, called me 4 times, and circled the location before leaving to respond to another call. I told her that I did not receive any missed calls and that no service provider had come (I was standing next to my car in a parking lot.) She asked me if I was sure that I was standing near my car, and I responded that I was. She sounded like she did not know what to do at that point, gave me the phone number for the service provider, and suggested that I call them myself. When I spoke to the dispatch center at Pop-a-Lock, the representative repeated the same story of how the service person had called me 4 times, and had left when I did not answer. I explained to her that I did not receive any missed calls, and she said she understands that the area has “spotty” reception. (It does not.) She said that the person assigned to me left to take care of another call close by and should be at my location shortly. At 6:08 PM, I received a call from the service person who was assigned to me, and he said that he tried to call me 4 times and that I did not answer. I told him that I did not receive any missed calls, and he continued to insist that he called me. He mentioned that my service call was marked as “cancelled” so he wouldn’t come until he received a new call. When I told him that I never cancelled the call, he said that he had left to respond to another call in Haleiwa, was now stuck in traffic, and did not know how long it would take for him to get to me anyway. I told him I would call AARP to straighten out the situation. At 6:15 PM I called AARP again to explain the situation and ask if they could send a different service provider to me since the current person was stuck in traffic. She said she could put in another request, but the service provider to respond would be whoever responded to the call first. At 6:25 PM I received a text message from AARP that said that the same service provider, Pop-a-Lock, was sending service, and that they were set to arrive between 7:25 PM – 7:40 PM. I tried to call Pop-a-Lock to request a different service person, since the one initially assigned to me was stuck in traffic. I attempted to call them 5 times over the next 10 minutes, but their phone line was busy, and there was no option to leave a message. By that time, I had been waiting for a total of 2 hours. I decided to call a friend, who drove to me with a new car battery and changed it for me. After I got home, I called Pop-a-Lock to cancel my service call. Ten minutes later, I got a call from the service person who was responding to my service call. I guess the dispatch center had not informed the service person that the service call was cancelled. Poor communication and service!