We are very pleased with Albany RV. (RV One Albany) Right from our first connection with our internet sales associate, Maureen W, everyone has been very helpful. And speaking of Maureen, she is the best ! She has been there every step of the way. I really cannot say enough good things about her. We had a few problems with our brand new Rockwood 83311WS, but between Maureen, Kate, and Carolyn at Albany RV, and Rayna, at Forest River, all issues were resolved in a timely manner. I want to give credit to James, another very helpful sales associate, and Zack, who did our delivery demo for us, and who, BTW, was very positive and upbeat during a pouring rainstorm while we took delivery of our TT. All of these people work very hard to please their customers, and deserve high praise and respect for a job well done. If you have a problem, treat people with respect, and you will get respect in return. One last thing, we traveled over 200 miles to buy our travel trailer from Albany RV for three main reasons. One, our local Forest River dealer did not have the floor plan we were looking for, (and didn't seem very knowledgable) two, Maureen (she really is the best!) and three, Albany RV's very competitive pricing.