Date of the trip: 24/09/2019 London Victoria coach station Bus connection 815 We had tire puncture at the french borders, our trip was delayed by about three hours. It was raining and cold. We were left without any assistances. That was not for us as customers. I feel I was not treated in a professional way or I did not get the appropriate service I was expecting. I reached Brussels three hours later than I should arrive this affected the rest of my day, I missed to meet people I had to see that evening. I want this to be redressed. Regards Hubert Ilunga