9 Sep, 2019 → by ClaimboUser914480
A Terrible Time and Cruelty Regarding my Deceased Mother

1

My mother passed February 21, 2019. I notified AON (YSA RRA account) February 25. During that call, they said her March auto-payment may be too late to stop. They never updated her file (I logged every call with dates and names), which I could not know. They auto-deposited her March RRA payment in early March and failed to take it out (as others entities with auto-deposit did) before the checking account was closed. Wells Fargo closed her account March 25. AON (Your Spending Account) then started to send checks (to my deceased mother, in her name). Details below. After assurances on February 25 the file would be updated, I just thought they were slow. I set aside the March payment from her small estate in my paperwork for the estate for disbursement after all claims were made. No claim arrived, then in April a physical check arrived. I called in May after April check arrived and no claim. They apologized profusely for failing to list her as deceased. They had a record of my Feb 25 call (as do I) and could not explain why they failed. We discussed the March payment. A check arrived in May. Another arrived in June. I called again June 18.They apologized again and said it's "on us" and that I would not be asked to send funds or checks. I closed the estate (by law) with the state of NC (disbursing funds to all claims). I had disbursed some of those funds to heirs as required by law. I called AON July 3 and was told another check was coming because they STILL had not listed her as deceased. A manual stop was put on the check by a supervisor. AON then sent me an email July 6 asking for March funds. Another email arrived July 26 asking for the 3 checks (April, May, June). In the emails, they instructed me to use a payment slip available through her online account at AON. I could no longer access the account because they had closed it. I could not update the online account. All access was denied. I called and asked for the mailing address. I had to contact the heirs to get back funds (embarrassing and a terrible thing) to pay back the March payment. I mailed AON a certified package with the uncashed checks (again, made out to a deceased person) and a personal check for the March amount stating this should end the ordeal. They had their March payment back and they had the uncashed checks. I noted all my calls and the details (dates, names) in the letter I enclosed with the checks. I sent them copies of their own emails. My personal check, as of today, has not been cashed by YSA (AON). I called and was told it had been received, but it will take some time to clear. Last week I (my deceased mother) received the checks from a collection agency (Exela Technologies) with a letter demanding my mother pay for the amount of those uncashed checks . She's gone. No account. Estate closed. I can't cash checks in the name of the deceased. It has been very taxing. I told them time after time she had passed and they failed to update her account. I started recording my calls with them. This has been a horrible ordeal. As one rep from AON told me, it is "on [them]." Every time they apologized for failing to correct her account, I told them that's nice, but PLEASE just update her account.
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