29 Jun, 2020 → by ClaimboUser2177
A scheduling complaint

1

ok i wss the appoinment today June 29/20 with my dogs at 10:30a.m .i arrive couple minutes early about 10:20 a.m when she show me she says heyy you dont remember you have to call for say you are outside.go out now someone call you when they are ready to see the dogs.a d i say ro her thanks.i walking in the entrance to the store and i waitaround 5 minutes when one guy call me i say where are you because they are ready to see my dogs and i say to him Im in the entrance his was very nice and kind boy and i ask to him i can go in with you.and his say just only you need but some items and u say thanks.i was back to him but in the other line to the store but my dogs cant see me to interrump when they are walking with the guy.ok i was close to the front desk searching some royal canin food when i ear to her(Margaret)when talk someone else next to hear ohh those guys they dont understand the english i dont know why when she saw me .she was very impressive she know i hear to her.ok i bought some items and go to the wait to my car.couple minutes after the same guy call me to say my dogs are ready but i dont take the call because i was talking with my coworker about the job.and after that see the leave message.when he says my dogs are ready and his say i can go in for them.when i was walking to the front desk she saw me and she go tonthe back .i was waiting in the line (only me no buddy else) when i see the other her texting un her cel phone with bad attitude too.and she never answer me nothing some minutes after i say to hear sorry somebuddy call me my dogs are ready and she says OK and she keeping in the phone and again i say to hear i dont have too much for wait because i have to work.she soy i dont care and go inside.after that Mrs MARGARET arrive with her bad attitude and Loud me i cant stay here and i say to her sorry but someone call me and leave message i need pick up my dogs and she was front to me and was talk to me and moved her hands talking racist things about my english and blahblahblah and i say to her what is her problem with me because the last time she has the same attitude and she answer me WE DONT GOING TO GET MORE SERVICE TO YOUR DOGS.and honestly i dont know she has the power to say that.but Im ver Angry she dont have manner to say the things and she go inside talking and say bad things.guys i have many years about 6 witt my first dog working with banfield i thing the staff are very kind the doctors, the nurse they know about i have little problem with my english and they have patience to explain me all about my dogs.but the Mrs un the front desk they are Nasty people sorry about the word.please guys and this time racist comments is no good for any situation .and less for the bussiness.i wait for your answer thanks. User's recommendation: right now i dont know.
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