I ordered the balloons on Saturday, August 29 for Sunday delivery and paid a premium for next day delivery. On Monday, they sent an email saying that the order had not been delivered and the order is now on hold pending my approval for delivering on Monday. This happened at 9am. I approved Monday delivery and they acknowledged receipt of approval. They didn't deliver on Monday and said on Tuesday that the order was pending. They didn't deliver on Tuesday. At this point I asked for a refund. This morning, Wednesday, they processed my credit card and charged me for the delivery never made. It's a scam!