I paid C$530 deposit with Expedia.ca to book a 7-night Baltics Cruise from Stockholm. The scheduled departure date was June 29, 2020. The cruise was later cancelled due to Covid. Expedia sent me a notice about the cancelled cruise on May 22, 2020. I was given a choice of cash refund and 125% future cruise credit. I responded on the same day, opted for cash refund. I immediately got a confirmation on the screen saying: "You are all set ... we will provide a refund ...within 30-45 days.". I was reminded many times not to contact them, because they will be busy. I was assured that my request would be fulfilled as promised. 3 months later, when I still did not hear from Expedia, I called their Customer Service Hotline. The staff told me that he could not effect the refund. When I told him that I had a confirmation, he did not care, and told me that sending such confirmation to him would be useless. I then tried to contact Expedia by email countless number of times, but got no response. I tried to get a refund thru my credit card, but Expedia rebutted my request, claiming that I missed the deadline for requesting credit card refund. As of June 5, 2021, I still have not received the refund that was promised over a year ago, despite repeated follow-ups. I have attached a screen shot of the refund confirmation. My booking number for the cruise is: 4126050 My Expedia itinerary number is: [protected]