12 May, 2019 → by ClaimboUser551332
A hub of empty promises, that’s what Car Hub Japan is all about

1

Update by user May 13, 2019 Car Hub Japan has promised to give me a full refund on April 11, 2019. That has never happened, all I have gotten are just lies from the firm. Original review posted by user May 12, 2019 A third agent from Car Hub Japan called me on April 9, 2019 and had a lengthy conversation, and the agreement was that the firm was going to give me a refund of my money after filling out the required form. The form was sent to me and I filled it out on April 11, 2019. This agent informed me that my “refund has been processed” and I would the money in my account in 7 to 10 days’ time. That didn’t happen. I enquired with the same agent on April 20, 2019 on getting my refund and was informed that my “refund is already under process” and I would get it on April 24, 2019. For the second time, that didn’t happen. On April 25, 2019 once again I raised the query with the same agent and the feedback was that my refund would be in my bank account by May 10, 2019. For the third time, this has not happened. In fact the agent stopped short of blaming me for not getting my refund. All along, I have gotten a list of excuses which are illogical and juvenile on the reasons I can’t get my refund and it’s now one month since I was informed that my refund would only take 7 to 10 days. Simply put, the firm has nothing to show for. I’m just wondering whether Car Hub Japan is planning to continue giving me these excuses or transfer me to a fourth agent and start all over again, because they seem to have this cavalier corporate culture when dealing with customers. Actions speak louder than words, it’s time the firm refunded me my money and stopped giving me more mind boggling excuses.
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