Our experience with them has not been favorable. We initially paid for a service contract and paid an additional $500 for a split air conditioner for an outside room. Six months after Aztil knew it worked it stopped working. They said we needed new parts that they could not get. We called other companies that were able to get the parts. Aztil would not pro-rate the $500 and said they would extend our contract instead for another year. We never received a copy of that contract. The owner called today and went back on his word and refused to extend it. To go to small claims court would cost about $400 so its not worth suing. Aztil is not to be trusted. User's recommendation: Do not use Aztil.