My name elias cherfan, from the province of alberta canada, I have won a bid on a diamond ring from bids.com and paid for immediately, there web declared 7 days for the ring delivery and the certificate available at shipping, they got paid for the certificate of authentication. After two month of contacting and e-mailing I finally received my ring, but since august 2018 until today the certificate has not bean mailed yet. Several e-mails with sharon beil @ customer service and promise after promise so far no certificate, and finally she start ignoring me and not replying to my e-mails. I appreciate any help, ph: [protected] e-mail, ([protected]@yahoo. Ca)