23 Dec, 2019 → by ClaimboUser905033
a call for respectful behaviour towards your customers
1
Flight to Cape Town was wonderful. I decided to change my opinion of Mango's until then ineffectual work ethic. My return flight was a nightmare as i was accused of holding dangerous materials - non-toxic craft glue which I had asked about and had given away. The Supervisor, Oyama did not check her facts during the 85min delay and demanded that my colleague and I unpack our hand luggage in front of everyone, treating us like criminals. Our checked in luggage was also removed from the flight, causing us to lose our place and to return the next day after paying more, finding accomodation, not getting a seat on the next flight and delays until midnight. There was no apology either when the Supervisor realised she was mistaken. The Airline behaves like gangsters, which is a pity as some of the young staff were proffessional.