I've been trying to get my son medical insurance because the insurance provider he had pulled out of California & is no longer offering individual coverage. I spoke to a rep last week of December to see about adding medical to my current dental plan I have with BS. Rep took all my son info said it was going to underwriting & I would get a letter in the mail. Following week I received an email stating my application had been returned because I had to do it online. I proceed to apply online. before I submitted it I review it and realized the system had given it a 2/1/18 effective date which was wrong. I called member services & new applications depart. I spoke to several different reps who could not give me a straight answer or solutions how to fix this. Finally, one rep said to submit the application via email along with my supporting documents for "Special Enrollment Period" of 1/1/18. I submitted it last week. I called yesterday & today to confirm my application was received & get status update. After spending over 1 hours being transferred to various representatives no one person could give me a straight answer. Now they are telling me that the only way to apply is via online & they don't know to what department the email I was given goes to. In the meantime, my son remains without medical insurance coverage.