I have been e-mailing book depository since the 8th july. Firstly with victoria pyne and then with shabana r, since early august and my request has been falling on deaf ears! In fact, shabana has not answered any of my questions and just robotically keeps saying the same thing over and over again. Victoria told me to send the booklet back to the appropriate address; which I did do on the 11th july. I sent everything that was requested and apparently book depository has not received the booklet Subject: re: customer query: my order - order reference bdu-889-[protected] The book I thought I was purchasing was: Becoming supernatural by: dr joe dispenza Order date 4th july When I received a thin booklet; that was a ridiculous set of questions that have been compliled in a free (clearly stated in the booklet) booklet; to I guess go work with group discussions after reading the book. I thought this was a complimentary issue and waited patiently for my book to arrive. After another month, I thought differently and stated to communicate with book depositoruy. I accidently clicke on the wrong version of what I thought was the book and I had no idea I was purcasing a freeeeeeeeee (do I make my self clear) booklet of stupid questions. Of which I paid over $20 for. My absolute discussed, has been over the absolute lack of responsibility on book depositories behald, in that, what is a free booklet, (clearly stated in the booklet) being sold for the same price as the book and is easily mis identified as the book when purchasing it, Now, the company is not taking any liability that a loyal customer (who purchases books all the time), who has done everything requested, is still bookless and has sent back (at my own cost) a stupid free booklet that should not be listed for sale in the first place. Is this really how you treat customers??? I know what happened; the As a small business owner I am appalled to be treated this way and it actually is about the principle here, now!