I agree to a certain extent about the terrible customer service at times, and especially the lack of product knowledge. But the majority of complaints I hear about Fry's is utterly fruitless. First of all, the people checking the receipts at the door: They are there to essentially fact check. They are to make sure the idiots at the registers have rung you up correctly. They actually get paid on the amount of 'catches' they get from the registers and returns. Also, just because you see someone at the returns counter 'just standing there' doesn't mean they are in returns, or are even allowed to help you. If the person is the 'person in charge' or the courtesy associate especially, they are there to double check the work of the returns and password the transaction. Of course the fry's card is a scam. Seriously? What credit card isn't?? Please don't complain about black friday. While you and I get to go shopping on that day, and be neanderthals about our sales, these schmucks have to wake up and work the whole long day, not to mention, DEAL WITH US! I've seen a lot of poor service from fry's, but I've seen WORSE treatment directed AT EMPLOYEES with seemingly little or no cause. Please keep in mind that just because you view someone helping you as 'beneath you' or 'less knowledgeable (which isn't usually the case)', that doesn't give you the green light to barate, harrass, or yell at!!! If you can't follow the rules for a return, don't return it! However, if something is truly defiective and you are not given your refund, speak with the 'person in charge.' If that does not work, request to speak with the store manager, or the assistant store manager immediately. Lastly, rebates are handled by the manufacturer. Not through fry's. If your beloved brand didn't give you your rebate, blame the brand, not the supplier. It has nothing to do with the retail store itself. The store does not lose money with rebates, the manufacturer does. Please inform yourself. And, as a truly final last bit of advice, when you come into Fry's Electronics, literally a wasteland/wonderland or technology, please do not ask where the 'electronics are located' or continually refer to where you came from as 'the electronics department.' The whole ###in' store is full of em. Sincerely, A past Fry's associate, tellin it like it is.