1 Jan, 2018 → by ClaimboUser145006
a bill I don’t owe
*SOLVED
3
I've just spet about an hour on the phone with national recovery agency. They wanted me to pay the bill they sent even when I told them that I didn't have a thing from columbia house and I had canceled with them and sent back anything they sent me. Leonard wanted me to make 3 easy payments any way and when told no I wouldn't do that he didn't want to talk to me any more. I asked for a supervisor and he told me bye but still hung up on me. I called back and jessica answered. Gave her the same number that I gave leonard and amazing she couldn't look up any information about the bill. I asked her for a supervisor to and she was just a bit rude she thought I was yelling at her which I did inform her I hadn't even started yelling but she would definitely be able to tell the difference.in the end jessica hung up on me. Then I get javier on my 3rd call each time mind you they take longer to answer and they answer the phone all 3 time with hello not national recovery agency how may I help you?. I asked javier that I wanted a supervisor. He told me he could help me. Basically that what it is they earn a commission on the money they can get people to pay. He told me he need to know why I was calling so he could tell the supervisor why I was calling. I asked where they were at, what country were they making this phone call. He told me it was personally. After 20 minutes of asking when a supervisor would be working and the name of a supervisor. Javier said he need to go because they have a limit of how many people they need to talk to an hour and I was cutting into his earnings. He also wanted to make sure when I finally get a hold of a supervisor that he was the only one that tried to help.in the end he told me he had to go I was taking up to much time. He also hung up. I called back with in less then 2 minutes they picked up the phone but wouldn't say anything when I said "hello" they hung up. As of 9:00pm mountain time they have not answered the phone.