1 Jan, 2018 → by ClaimboUser145006
a bill I don’t owe
*SOLVED

3

I've just spet about an hour on the phone with national recovery agency. They wanted me to pay the bill they sent even when I told them that I didn't have a thing from columbia house and I had canceled with them and sent back anything they sent me. Leonard wanted me to make 3 easy payments any way and when told no I wouldn't do that he didn't want to talk to me any more. I asked for a supervisor and he told me bye but still hung up on me. I called back and jessica answered. Gave her the same number that I gave leonard and amazing she couldn't look up any information about the bill. I asked her for a supervisor to and she was just a bit rude she thought I was yelling at her which I did inform her I hadn't even started yelling but she would definitely be able to tell the difference.in the end jessica hung up on me. Then I get javier on my 3rd call each time mind you they take longer to answer and they answer the phone all 3 time with hello not national recovery agency how may I help you?. I asked javier that I wanted a supervisor. He told me he could help me. Basically that what it is they earn a commission on the money they can get people to pay. He told me he need to know why I was calling so he could tell the supervisor why I was calling. I asked where they were at, what country were they making this phone call. He told me it was personally. After 20 minutes of asking when a supervisor would be working and the name of a supervisor. Javier said he need to go because they have a limit of how many people they need to talk to an hour and I was cutting into his earnings. He also wanted to make sure when I finally get a hold of a supervisor that he was the only one that tried to help.in the end he told me he had to go I was taking up to much time. He also hung up. I called back with in less then 2 minutes they picked up the phone but wouldn't say anything when I said "hello" they hung up. As of 9:00pm mountain time they have not answered the phone.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of National Recovery Agency / NRA Group you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.