22 Jun, 2021 → by Trainee
A banker hang up on me

It was a relatively minor episode with the bank that prompted to write this review. It started when I saw that a suspicious activity was going on with my funds on my checking account. I immediately called the customer service. The banker asked me a number of questions to verify my own identity as the owner of the account. After answering all that, I was transferred to the fraud investigation department, where a teller said he could not hear what I was saying, me being muffled. I started to speak louder and thought the teller got my situation…only to find out I was speaking to a dead end. Apparently the teller could not hear me and did not bother to inform me on that. He simply hung up. It was during a suspicious, potentially fraudulent activity being performed with the bank;s property. I was irritated, to say the least. I had to freeze my account on my end without receiving the reassurance of the bank that I was taken care of.
Helpfull? 1 vote

Comments
Yes, in general, a stupid bank, I want to close the account. But for this you need to come to the branch, and they have the same working hours as mine, the same as those of ordinary workers. And for a month now I haven't been able to close the account, because the work is far from the bank, and I cannot leave work. What is it, is it really impossible to make convenient working hours for ordinary working people ?? I'm glad that I'm terminating cooperation with this bank.
Riggi young | June 28, 2021 | Reply
0 votes
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