15 Nov, 2011 → by ClaimboUser438529
$900 later still cannot diagnose problem
I have spent $900 on diagnosing a problem with my 2003 Altima 3.5L SL and still my service engine light comes on, my car runs like ***. I am now told that I need to spend $1300 to replace ALL the injectors and rail however they do not guarantee this will fix my problem. I am very disappointed that they do not guarantee any diagnoses nor will allow any type of "good faith" discount after dealing with this problem since June. I requested that they change cylinder 6 injector (this has been the problem code) with cylinder 4 to see if it is in fact the injector and I was told that they cannot be interchanged, that I would have to replace the whole thing. I called another Nissan service center and was told that yes, in fact, we could change them to see if this might be the problem. I have now brought my car to another repair shop whereas Nissan is charging $96/hr to diagnose I can get a better rate and service from a small business. I love my Altima however extremely dissatisfied with their customer service.