I purchased this for my husband returning from a 6 month deployment away on the information it says book 72 hours in advance (3days) I did this on Monday and received a automated email back saying someone would be in touch in 72 WORKING HOURS !!! No where on any of the information regarding booking does it say working hours ! I've already booked and paid trains and hotel to go and do this experience for our wedding anniversary and contacted the venue who can't do anything about it because activity superstore is a 3rd party ! I'm so angry and if I don't hear back il be looking to take this further ! Going by the bad reviews I'm not holding out much hope ! I'm thinking watch dog on TV would take this on as it looks like one big con to me !