Purchased hot tub 8/2018... Multiple issues keep water chemistry normal and discovered the water was not being pulled through filters... 3/2019 called to get tub serviced. They are unwilling to send out a service person without jumping through hoops. I was told my water chemistry is out of balance because I don’t wait long enough between chemicals to add more. Hence-Drained tub, scrubbed it inside and out. Started all over and filled tub added startup chemicals as instructed and waited 30 minutes in between each chemical. To my shock it didn’t fix it! Really? Once again began emailing again without response in return. I was told I was sending my emails to the wrong person. Apparently there is no “forward” option on the email there. Finally in August I found the phone number for the store I needed, I had lost it in March. I finally was able to speak to a person who gave me the correct email to send my information to and he transferred me to the service line to leave a message. It is now September and I have yet to receive a phone call but did get an email. I was informed that only 1 in 200 customers actually need a service call and I have to give them my credit card information prior to them setting up the call so I would be liable for the cost if they deem it to be my fault and not the fault of the tub... the tub is not useable at this time and I have called for my own service person to come out. At the same time waiting to see if Master Spas gets in touch with me. Do not buy a Master Spa if there isn’t a dealer in your town! The closest one to me is 1200 miles away in MN Never will I buy something like this at a home and garden show.