Hi Caitlin, Thanks for follow up on this trip! Reservation 989828, first time customer joint Gate-1 tour to : 8 day classic National Parks, Mt. Rushmore, Yellowstone & Grand Teton tour. First of all, let us thank you (Gate-1) for a very nice enjoyable trip! Schedule, ok, Itinenary arrangement, ok, Bus and driver, OK Hotel accommodation, OK Local Guide, Ms Kimberley who guide for the 5th day in Yellowstone, old faithful, She is exceptionally good. All the compliment that we told her verbally is not enough. Hoping Gate-1 make a very very good remark on her. If we don't have a dangerously un-organized Tour Manager - Tina, then we should call it a nice tour. But now, we decide that we will never consider Gate-1 for any of our future tour. We must tell Gate-1 a few particular details happened during the 7 days tour with your Tour Manager- Tina ( day 8 we are returning home which don't count) 1. We arrived at the day one hotel at Rapid City Holiday Inn, ( hotel concierge told us, all restaurant in Rapid city close by 9 pm) We have 6 of us ( friends) booked a restaurant at downtown by 7:45 pm, we took the last sitting. Then we got a paper from the hotel ( which issued by Tina) on which told us all gather at the lobby by 6:45 pm for 7 pm initial briefing. ( same info also on a board hanging at the lobby) So, we all gather at the lobby by 6:40 waiting, but nobody there, except 25 of the tour guest hang in the hall way of the hotel lobby waiting. Since the center of the lobby has other activities, not suppose for Gate-1. After it is 5 minute past seven, all been waiting for 25 minutes, the hotel waiter telling us that it will be in a room, he may open the door to let us go in. Then I was wandering around at the lobby to look for our tour manager. Then I met a lady at the concierge, I ask her if she is Tina, our Tour Manager? She said yes. I ask her how long is the briefing, she answer about an hour. I immediately tell her that we book a dinner at downtown restaurant 7:45, we may need to leave 7:40 with a hotel shuttle. Because all restaurant close at 9 pm, Instead of telling me how to deal with the timing for this, she challenge me, : who told you that all restaurant close at 9 pm. I answered her, the hotel front desk. She did not response further. About 7:10 pm we all get back into the room to be at the initial briefing. My friend ask her, how we deal with the time so tight that we need to get to the restaurant at 7:40, Her answer is very rude and no support: So, you can leave. As a customer, initially meeting a tour manger, instead of helping us, she just throw out such short answer, """" YOU CAN LEAVE""" 2. The initial meeting finished with very unpleasant mood. Afterwards day 2- day 4, we got very unfriendly treatment. There are a lot of small stops, such as arrive to rest area for bath room, or just a look out to take pictures. Those are very short stop, Tina continuously confuse with her time, her spot of getting back on the bus. All very important information for the tourist are not given punctual and precise. All day on the bus, she only focus of saying, I ----. I ---- repeatly. As a tourist, we want to enjoy and get to know the park, the scenery, the details and information of where we travel to. Why we have to listen to what she is saying about herself. 3. By every stop, all of us on the bus, has to ask her numerous time, where to get the bus, when to get back, where should we walk to? I personally ask her after get off the bus, the above questions, but she given me total wrong answer, then afterwards, she had to walk to me saying that she will try to get better communication with us. 4. Except day 5 we had Kimberley from the Yellowstone park local tour guide, we all not able to enjoy our trip. Tina always make mistake with time, meeting area, arriving to hotel when and how we get luggage. What we can do with our dinner or lunch. 5. At the last 7 days, arrive to Little America Hotel, she again gave wrong information to us for extend the hotel check out time charges. * since we all leaving by a very late flight, most of us need hotel extend check out hour ! Therefore, we all very dis appointed with the performance of Tina. Her bad handling and attitude wash out all the good thing of Gate-1 thanks but, no more Gate-1 tour!