On the 29th of May 2009 I signed up for Neotel and paid a R500 deposit. I collected my hardware and commenced testing. The connection was terrible and I then tried to contact the support line both via phone and via e-mail with no response. Eventually on day 4 I went to the Neotel head office in Woodmead to cancel my account; this was not a great experience but after a couple of hours I had handed back the hardware and canceled my account. On the 8th of June I received a statement from Neotel for services rendered which I then forwarded through to the person I had been dealing with along with a print out of my credit card statement to prove that I had paid the R500 deposit. (Go figure they can't check their own records). 12 March 2010 I still had not received my R500 deposit and was now contacted by Macrobert Attorneys who stated that I owed Neotel R676.22 and if I did not pay within 7 days I would be 'blacklisted'. I recommend to anyone reading this, STAY AWAY FROM NEOTEL...